Please note, that due to quarantine in many countries all the packages sent out since the beginning of March 2020 may reach you later than scheduled! Check the tracking of your parcel regularly to see if the package is at the pick up point or when exactly to expect it.
For now, all Express Shipping deliveries are working as usual so we encourage you to choose Express Shipping over Flat Rate when placing an order!
Where and how are the products made?
All products are handmade in our studio in Riga, Latvia. We prepare each item with love and care and hope that you’ll enjoy it as much as we love making it!
How long will it take for my order to be made?
Our items are made to order, so please allow us 1-2 weeks to make them. We know that this may be longer than you are used to wait, but please keep in mind that your are purchasing something that is handmade just for you! All orders are usually shipped out from our studio no later than 14 days after ordering, but sometimes it may take a little bit longer because of the queue ahead of you. See shipping times to different countries below.
What countries do you ship to?
We ship worldwide. You can order Flash You and Me lingerie no matter where you are!
What about Customs & Taxes?
As a receiver of the package, you are liable for all import duties, customs, and local sales taxes based on the country you are shipping to. Flash You and Me is not liable if your package is seized by local customs/tax authorities. We advise that you check your country’s local terms and conditions for importing foreign products before making any purchases.
If you would like to check what the Custom Taxes and Duties will be on your order, please refer to http://www.dutycalculator.com/new-import-duty-and-tax-calculation/
How long does the shipping take?
All orders that have been selected to ship with Flat Rate shipping are shipped via registered mail, so they are subjected to the delays in post or customs.
Approximate delivery times: 5-15 business days within Europe; 10-25 business days to the US and Canada; 15-30 business days to Australia, New Zealand, Asia and other parts of the world. Estimated delivery times are to be used as a guide only. When placing an order, please allow enough time for production and shipping, and also check if the address is correct in the receipt. We are not responsible for shipping delays because of the issues with post or customs, weather conditions, worker strikes and other circumstances that are not up to us.
What shipping methods do you use?
Our default shipping method is registered mail.
We also offer Express Shipping option. Shipping with this method takes 1-4 work days for EU countries and 3-5 work days for the rest of the world. This does not cut the processing time for products that are made to order (10 to 14 days), but we always try to rush our Express orders! We also have a wide range of in stock items. You can take a look at them in our READY TO SHIP section.
What are the shipping rates?
The default shipping rates are as follows: 4 euros for deliveries within Latvia, 6-8 euros for deliveries within Europe and 10-12 euros for shipments to the US. For every additional item 0.95 Eur applies.
Express shipping rates are as follows: 10 Eur for Latvia, 20-25 Eur for the rest of the world.
I entered the wrong address at the checkout or PayPal won’t let me update my address. What can I do?
If your order hasn’t been shipped out yet, please send us a message and we’ll make sure to ship it to the correct address. Please let as know as soon as possible if this happens!
Can you use discreet packaging?
Everything is shipped in plain white/black envelopes or boxes.
How should I determine what size to order?
Please use our sizing charts under the photo gallery of each product. If you are between sizes or unsure what size to order, send us a message to firstname.lastname@example.org and we’ll help you choose. Most of our products already have a suggestion in their description weather to choose to size up or down, so please take the time to read it.
None of your sizes fit me. Is there anything you can do?
We offer custom sizing for most of our items. Just send us an email with your measurements in cm and we will let you know if we can make a custom pattern for you. This option is valid for no extra charge.
Can I order a custom item?
Yes, sure! We’d love to make something special just for you. We can make our existing designs from different materials, or custom designs with the materials we have. Please don’t ask us to recreate works by other designers – we will never do it!
Can I exchange OR return the ordered designs?
If the request for exchange/return is received within 3 weeks from the shipping day it is possible to exchange the sizes! Write to our customer service email email@example.com to discuss all the details.
PLEASE NOTE, that we do not accept returns/exchanges for custom made items or items from SALE section!
What payment methods do you accept?
We accept payments by credit card or PayPal. And you can always come visit us in our workshop in Riga – we have open doors showroom every Friday.
Can I order a gift card?
Yes! It’s a great option if you want to surprise someone with a gift but don’t know their preferences or size, or if there is not enough time to make and ship the products.
You can request a virtual gift voucher for 50 or 100 euros. To make it personal – you can even choose the coupon code to be a special message – just remember to only use Latin letters and stick to 30 signs. If not, we will just make the code ourselves. The card is made as a photo and sent to your email with the code and expiration date, which is 3 months after purchase. We can also send a pretty gift card by post – message us first if you’d prefer this option!
I work for an online store or a boutique and would like to sell your products. How should I go about it?
We are happy to work with online stores, as well as offline boutiques! To request further information, just write to firstname.lastname@example.org
I am a blogger or social media influencer and want to collaborate with your brand. How should I go about it?
Please send us a message! We love working with bloggers and influencers, but we only do a limited amount of collaborations, usually a few every year. We are looking for bloggers and influencers with an established follower base that resonates with our brand.
I work for a magazine, a website or another publication and want to feature your products. How should I go about it?
We love working with blogs, websites, magazines and other publications that are interested in featuring our products. Please send us a message to request our media kit and receive further information about the ways in which we can collaborate.
Contact us: email@example.com