Where and how are the products made?

It is handmade in our studio in Riga, Latvia. We prepare each item with love and care and hope that you’ll enjoy it as much as we loved making it!

How long will it take for my order to be made?

Our items are made to order, so please allow us 1-2 weeks to make them. They will be shipped no later than 10 working days after ordering.

What countries do you ship to?

We ship worldwide. You can order Flash You and Me lingerie no matter where you are!

How long does the shipping take?

Most orders are shipped via registered mail, so they are subjected to the delays in post or customs.

Approximate delivery times: 5-15 business days within Europe; 10-25 business days to the US and Canada; 15-30 business days to Australia, New Zealand, Asia and other parts of the world. Estimated delivery times are to be used as a guide only. When placing an order, please allow enough time for production and shipping, and also check if the address is correct in the receipt. We are not responsible for shipping delays because of the issues with post or customs, weather conditions, worker strikes and other circumstances that are not up to us.

What shipping methods do you use?

Our default shipping method is registered mail. If you are in a rush, we can also offer express shipping by TNT. Let us know beforehand so we can calculate the estimated delivery date and price.

What are the shipping rates?

The default shipping rates are as follows: 4 euros for deliveries within Latvia, 6 euros for deliveries within Europe and 10 euros for shipments to the US.

If you are in a rush, we can also offer express shipping by TNT. Let us know beforehand so we can calculate the estimated delivery date and price.

Can I request express shipping?

Yes, we also offer express shipping by the courier company TNT. Please let us know before ordering so we can calculate the estimated delivery date and price.

I entered the wrong address at the checkout or PayPal won’t let me update my address. What can I do?

If your order hasn’t been shipped out yet, please send us a message and we’ll make sure to ship it to the correct address.

Can you use discreet packaging?

We ship everything in plain envelopes or boxes.

How should I determine what size to order?

Please use our sizing charts that are at the last picture of each listing. If you are between sizes or unsure what size to order, send us a message and we’ll help you choose.

None of your sizes fit me. Is there anything you can do?

We offer custom sizing for most of our items. When ordering a custom-sized bralette, please choose the “Custom pattern” option from the drop-down menu in the corresponding listing. In all other cases, contact us prior to ordering.

Can I order a custom item?

Yes, sure! We’d love to make something special just for you. We can make our existing designs from different materials, or custom designs with the materials we have. Please don’t ask us to recreate works by other designers – we won’t do it.

What payment methods do you accept?

We accept PayPal payments.

Can I order a gift card?

Yes! It’s a great option if you want to surprise someone with a gift but don’t know their preferences or size, or if there is not enough time for us to make and ship the products.

You can request a virtual gift voucher for 50 or 100 euros – we’ll send an email with the gift card code. We can also send a pretty gift card by post – message us first if you’d prefer this option.

I work for an online store or a boutique and would like to sell your products. How should I go about it?

We are happy to work with online stores, as well as offline boutiques! To request further information, please use the messaging function on our site.

I am a blogger or social media influencer and want to collaborate with your brand. How should I go about it?

Please send us a message! We love working with bloggers and influencers, but as we are a small brand, we only do a limited amount of collaborations, usually just a couple every year. We are looking for bloggers and influencers with an established follower base that resonates with our brand.

I work for a magazine, a website or another publication and want to feature your products. How should I go about it?

We love working with blogs, websites, magazines and other publications that are interested in featuring our products. Please send us a message to request our media kit and receive further information about the ways in which we can collaborate.

 

Contact us: [email protected]

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©2017

SIA “FLASH” 13.04.2016. ir noslēgusi līgumu Nr. SKV-L-2016/25 ar Latvijas Investīciju un Attīstības aģentūru par aktivitāšu veikšanu pasākumā “Starptautiskās konkurētspējas veicināšana (uzņēmējdarbība)”.

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