Flash You and Me products, unless specified otherwise, are lovingly made to order in our studio in Riga, Latvia. Please allow us 1-3 weeks to make the items. They will be shipped out in 5-15 working days after the payment is completed.
We offer custom orders – custom-sized items, existing designs from different materials, or custom designs with the materials we have. However, we encourage you to contact us prior placing your order to help you decide on the size and possibilities. Please note that custom-sized orders are non-refundable.
We ship via Registered mail by Latvian Post or TNT for Express shipping. All orders are provided with tracking information.
Approximate delivery times: 5-15 business days within Europe; 10-25 business days to the US and Canada; 15-30 business days to Australia, New Zealand, Asia and other parts of the world. Estimated delivery times are to be used as a guide only. When placing an order, please allow enough time for production and shipping, and also check if the address is correct on your receipt. We are not responsible for shipping delays because of the issues with post or customs, weather conditions, worker strikes and other circumstances that are not up to us.
Please note that local charges (sales tax, customs duty) may occur depending on your region and local customs duties. These charges are at the customer’s own expense. Customs policies vary widely from country to country, you may want to contact your local customs office for further information.
The order is considered complete when the tracking information on Latvian Post’s, your local post’s or TNT’s website is marked as delivered. In case of disputes, we will contact the Latvian Post or TNT which will then request information from the destination country. Please note that it will take time to resolve such cases.
We accept payments through PayPal (www.paypal.com), as this is a quick and secure way to pay online via mobile device or in our shop with no extra fees. The service provides you with a simple way to transfer without sharing financial information, and with flexibility to pay, offering multiple payment methods – bank account; credit card; debit card, etc. Creating a free PayPal account is quick and easy. PayPal stores your credit card info and keeps it safe, so you can transfer money straight from your bank account. By using PayPal, you confirm that the credit or debit card that is being used is yours or that you are legally entitled to use the card. If the issuer of your payment card does not, for any reason, authorize PayPal payment, we will not be liable for any delay or non-delivery. All prices are stated in EUR and include VAT where it is applicable by law. Please note that if you are ordering your products to the countries outside EU, there might be additional customs fees and tax charges.
Refusal of Transaction
We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason at any time in our sole discretion. Please note we cannot accept an order if we cannot receive authorization for your payment.
Refunds & Returns
We are dedicated to making quality products that the customers are happy with. However, if there is a manufacturing defect or the wrong size or item has been sent by mistake, we will accept returns, given that we receive a written notice 14 days after the delivery. Please get in touch with us using the messaging function on the website.
The products have to be returned in new and unused condition. The customer is responsible for the return shipping costs. We suggest using a courier or registered service, as the customer is responsible for any losses and damages while in transit back to us.
Please note that custom orders cannot be returned, unless there is a manufacturing defect.
Copyright & Trademarks
All content available on the website, including, but not limited to, text, graphics, logos, button, icons, images, videos is the property of Flash You and Me, and is protected by Latvian and international copyright laws. None of the content of the website and the shop may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, partially or in full, for any purpose without prior written consent from Flash You and Me.
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